BISP Complaint Control Room
BISP Complaint Control Rooms are special help centers. They are set up in different areas of Punjab to quickly solve problems faced by BISP beneficiaries. These control rooms work day and night, so anyone can report their issues at any time. Regional BISP officers supervise these centers to make sure every complaint is handled properly.
Families relying on the Benazir Income Support Program often face difficulties in getting their monthly payments. Problems like ATM errors, fingerprint mismatches, and deduction fraud have caused many women to lose hope. Now, a new solution is here. BISP Complaint Control Rooms have been launched in Punjab. These control rooms are changing the way complaints are handled and giving thousands of deserving families a quick way to get help.
This guide explains everything you need to know about the BISP Complaint Control system. It will help you understand how to submit a complaint, get your issue resolved, and receive your payment without stress. Read on to find out how you can use the 8171 complaint service and enjoy a safer, smoother experience with BISP.
Submit a Complaint Using BISP Complaint Control Room Latest Method
Many women in Punjab faced problems at ATMs and during cash withdrawal. There were reports of long lines, fingerprint mismatches, and even fraud by agents. After many complaints and court orders, the government decided to act. The solution was to launch BISP Complaint Control Rooms that work 24/7. These rooms aim to stop delays, help families, and fight corruption. You can report your problem in many easy ways. Use the method that is best for you. Main Options for Complaint Submission are given below:
- WhatsApp:
Send a message, voice note or picture to 0325-5365520. This number is available 24/7 for all Punjab beneficiaries. - Landline:
Call 061-6214200 for direct support from BISP staff. - SMS/8171 Complaint:
Use the 8171 helpline code to check your status or get help. - Visit BISP Office:
If you have a serious issue, you may visit your nearest BISP office for personal assistance.
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Checklist – Information Needed to File a Complaint
Before you submit your complaint, keep these things ready:
- Your CNIC number (national ID card)
- Registered phone number
- Payment receipt (if available)
- A clear description of your problem
- Any message or error you received
Types of Problems You Can Report
BISP Complaint Control Rooms are ready to solve many kinds of problems. If you face any of these issues, you can report them immediately:
- ATM errors and failed transactions
- Fingerprint mismatch at biometric machines
- Unauthorized deduction or deduction fraud
- Point-of-sale (POS) agent fraud or misbehavior
- Non-receipt of payment
- Technical errors in the system
- Problems with BISP card or digital wallet
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8171 Complaint Control System Is Better
The 8171 Complaint process is a special help channel for all BISP beneficiaries. You can send a message to 8171 to check your status, payment details, or submit a complaint. The system will guide you step-by-step, so you always know what to do next. The new system offers many benefits for families and especially women in rural Punjab:
- No need to pay agents or travel long distances
- Quick response to every complaint
- 24/7 availability by WhatsApp and phone
- Real-time updates on your complaint status
- Supervised by senior BISP officers for transparency
- Free of cost for all users
BISP’s Actions Against Fraud and Corrupt Agents
One of the biggest improvements is how the system handles fraud. In recent months:
- 312 POS agents involved in fraud were blocked.
- 30 FIRs (police cases) were registered.
- 19 agents were arrested for stealing beneficiaries’ money.
- Cybercrime complaints were filed against digital scammers.
These actions make sure only deserving people get their BISP payments. It also stops illegal activities by agents and third parties.
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BISP Control Room Channels and Availability
Here are the official channels you can use for the BISP Complaint Control system:
| Channel Type | Contact Number | Availability |
|---|---|---|
| 0325-5365520 | 24/7 | |
| Landline | 061-6214200 | 24/7 |
| Helpline (8171) | 8171 | 24/7 |
| BISP Office | Nearest regional office | Working hours |
- Always use only the official numbers and avoid giving your details to anyone else.
- There are no charges for filing a complaint or checking your status.
File an 8171 Complaint on WhatsApp
The new BISP Complaint Control system is simple and user-friendly. You do not need to visit any office to file your complaint. You can use WhatsApp, call a landline number, or send a message from home. There is no need to pay anyone or deal with agents. Once you submit a complaint, the team checks your case, follows up, and informs you of the action taken. Follow these simple steps:
- Save 0325-5365520 on your phone.
- Open WhatsApp and start a chat.
- Write your problem clearly in short sentences.
- Attach any photo or screenshot if needed.
- Send your CNIC number and contact details.
- Wait for a reply from the BISP team. They will contact you for follow-up or action.
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Quick Tips for Safe and Easy Complaint Filing
BISP Complaint Control Rooms work under direct supervision of regional and zonal BISP officers. Every complaint is logged, tracked, and monitored for timely action. There are no middlemen or agents involved in the process. You get real-time feedback through WhatsApp or direct calls, ensuring you know the status of your issue. Keep these best practices in mind:
- Only share information with official BISP numbers.
- Do not pay anyone to file your complaint.
- Always keep a record of your complaint number and message.
- Follow up if you do not get a reply within 48 hours.
- Report any suspicious agent or deduction immediately.
- Use the 8171 helpline or WhatsApp for all questions.
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BISP Complaint Control Development Latest Update
To solve the problem of failed ATM transactions and long waiting lines, BISP has enabled over 149 biometric ATMs in South Punjab districts. These machines work round-the-clock, so women and families can withdraw money safely without help from agents.
Punjab BISP Complaint Control Rooms are now working 24/7. Beneficiaries can use WhatsApp and 061-6214200 any time. Over 312 agents blocked, 30 FIRs filed, and 19 fraudsters arrested. 149 new machines are live in South Punjab for easy withdrawals. BISP Chairperson Rubina Khalid holds digital outreach to listen to complaints and provide help. All control rooms are closely watched by DG BISP Punjab and zonal teams for best results.
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Conclusion
The BISP Complaint Control system in Punjab is a major step forward. It puts power back into the hands of poor families, especially women. With easy complaint filing, 24/7 support, and real-time updates, you no longer have to wait in lines or fear fraud. Use the official channels, keep your details safe, and trust the process. If you have a problem, the solution is just a message or call away.
Frequently Asked Questions
Q1: Who can use BISP Complaint Control Room?
All registered BISP families in Punjab, especially women, can file complaints about payments and ATM issues.
Q2: Is there any cost for filing a complaint?
No, filing a complaint is completely free if you use the official channels.
Q3: What happens after I submit a complaint?
Your complaint is logged and checked by BISP officers. You will get an update when your problem is solved.
Q4: How does the system stop fraud?
Corrupt agents are blocked, FIRs are registered, and officials monitor all complaints for safety.
